My wife wanted to start a special journal, so I decided to gift her a leather-bound journal and the crimson red fountain pen with a fine nib from Scriveiner. She had never written with a fountain pen before, but instantly fell in love with it. Not only does it look elegant but is silky smooth to write with. This led to the purchase of a second pen with an extra fine nib, which she didn’t like as much. She contacted the company, asking if the nib could be replaced. They immediately got back to her, directing her to a US based company and attached a video as to how to change the nib. When the new nib came, I was not able to remove the extra fine nib from the pen. We reported this to the company along with a video of me trying to change the nib to make sure I was doing it properly. Within a day, my wife received an email of apology with a tracking number of a brand new replacement pen heading her way. Not only does this company manufacture exceptional products, they stand behind their products, with customer service that is above and beyond.