I had a problem with the ink reservoir of my Scriveiner fountain pen (a gift from my wife) and contacted their online support team. Dan was outstanding, as he quickly identified and solved my problem. I received a package of new ink converters at no charge. The new ink converter is working flawlessly! I appreciate the ease and speed of their customer support in helping me enjoy my excellent Scriveiner fountain pen again. It delivers effortless writing quality, the pen is well-balanced, and the nib is smooth and predictable.I highly recommend their fountain pen and their post-sales customer support—a rare and well-executed combination.